PAX A920 Pro - Vantiv App Quick Reference Guide (QRG)

PAX A920 Pro - Vantiv App Quick Reference Guide (QRG)


Vantiv App Quick Reference Guide for PAX A920 Terminals


1. Vantiv Home Screen / Credit Tab

When opening the Vantiv app, it will take you to the main home screen, under the Credit tab.

2. How to do a Sale

To do a Credit Sale, simply click on the  button. 

It will take you to a screen asking for a payment amount. Type in the desired amount:


Once an amount is typed in, click the  button. This will take you to the payment screen and show you how to take a card payment in different ways through the diagrams:

Take the payment (preferably through Chip / Contactless) and if the transaction is approved, a merchant copy will automatically print out:

3. How to Void a Transaction

To perform a Void, click on the  button. 
*Voids can only be performed on transactions in your current / open batch. Any transactions that have been batched out / funded already must be refunded*

This will prompt for a Transaction Number. To see what the transaction number is, simply look at the receipt from the sale and it will be at the top right under Credit Sale as "Transaction #: " :


Type in this transaction number, and then hit the  button:


It will ask to confirm again that this is the transaction to be voided, and if so, click the  again:


Once this is confirmed, it will print out a merchant copy of the Void receipt.

4. How to do a Refund

From the Vantiv home screen, to do a Refund, click on the  button.
Enter the desired amount to return to the customer, and click the  button:


Then, it will take you to the Return screen. In here, the card can be used physically there with Chip/Tap OR be manually entered in that box in the middle of the screen. To do a manual entry refund, keep in mind that the full card number and expiration date will be the only required info needed.


Once that is completed, it will print automatically print out a Merchant Copy receipt to show if it was approved or declined.

5. Debit Tab

To run a card specifically as a PIN Debit transaction, head over to the Debit tab.


The same functions in the Credit tab will be available in the Debit tab. The only functional difference is that Debit transactions will require the customer to enter the PIN. Additionally, the processing rates for PIN Debit will always be lower when compared to Credit transactions.

6. Func Tab

To see some additional functions, head over to the FUNC (Function) tab.

7. History

This function can be used to see what's in the terminal's open/current batch.  Anything from a previous batch will NOT be shown. 
To check the transaction list, click on the  button on the top right of the FUNC tab.
It will prompt for a password, and this should be "202".


Once that password is entered, it will go to the list of all of the open transactions on the batch currently. Keep in mind that all Sales will be colored in Red and any Voids will be in Blue.

8. Reprint

The next important function here is the Reprint option. This gives the opportunity to reprint the receipt for any transaction in a current/open batch.
Click on the  button. On the Re-Print menu, there will be multiple options on how to reprint a receipt.
 

9. Batch Close

On the FUNC screen, click on the  button. Once this is clicked it will prompt you with two options, in order to close the batch manually click the the Batch Close option.


If everything gets processed correctly, a confirmation will be shown on screen and print a batch report containing all transactions: